We made buying a fireplace simple with these 4 easy steps:
2. In-home Site Inspection – Once you have decided on a fireplace, we will perform an in-home site inspection to verify that the fireplace you selected can be safely installed in your home.
3. Installation – Our team of certified hearth installers will give you peace of mind that your new fireplace will be installed properly and with all safety codes and standards met or exceeded.
4. Get Cozy – Enjoy the warmth and ambiance of your new fireplace!
Your sales person is your project manager. They will oversee the entire process from quote to final installation., and will be your point of contact along the way.
Not sure who your salesperson is? Take a look at your quote, their name will be at the top!
Gas inserts are retrofitted units that go into existing fireplace openings. They are sealed units, which means they do not affect air quality.
They are excellent heat producers and great for ambiance!
Gas log sets get installed into existing fireplaces, but are not sealed to the outside. This means they use the air in the room for combustion.
They are great for ambiance, but are not typically used for heat.
What is the difference between a vented or vent-free gas log set?
Vented gas log sets exhaust the byproducts of combustions out of the chimney. This is the safer and recommended method.
With a vent-free gas log set. All the byproducts, including carbon monoxide, are coming into your home.
Gas fireplaces are installed when we are starting from scratch. They are common for new construction, additions, or a room with no fireplace.
They are excellent heat producers and are great for ambiance! Also available with little to no heat!
Service & Maintenance
Please call (610) 631-9372 and press 2 to speak with our service department. Follow the prompts to reach our parts specialist.
You can also fill out our contact form and select the "Parts" option at the top.
Have the model number of your unit and the replacement part number handy and we will try to locate it for you.
No. For safety and by code, we permanently clamp the damper of your fireplace open when installing a vented gas log set.
If you have a wood-burning product, we recommend getting your chimney cleaned every year.
If you have a gas-burning product, not need to get your chimney cleaned!
Shut off your gas immediately! If the smell persists, call 911.
Most likely, yes, by law all direct vent gas units will have a built-in screen on them (i.e. gas inserts, gas fireplaces, and gas stoves).
If you have an open, wood-burning fireplace or gas log set, you will need a protective screen in front of it.
It typically takes 2-4 weeks for most components to arrive before we can install. Custom components can take 3-8 weeks.
COVID-19 UPDATE: Many manufacturers have been experiencing delays. We will inform you of any delays ASAP.
Each project has unique circumstances that can affect how long it will take to install your product. Your salesperson will tell you roughly how long it will take to install your product.
Inspection & Permits
We require a Level II chimney inspection to certify your chimney is safe if we are installing one of the following:
Gas log set into a fireplace
Wood insert into a fireplace
Wood stove into a fireplace
Pellet insert into a fireplace
Pellet stove into a fireplace
We also require a Level II chimney inspection if your home was built before 1960. Salter's does not perform Level II chimney inspections. We would be happy to give you a recommendation!
NOTE: We may require a Level II or III chimney inspection if there are any indicators that your chimney may be unsafe.
Check with your township to verify if you need a permit for the product we are installing.
We leave the permit application as well as any fees to the homeowner.
If needed, we can provide our contractor license, certificate of insurance, and product information.
We will schedule the inspection with your local jurisdiction.
NOTE: The permit process can take two weeks or longer.