Serving Southeastern Pennsylvania

Expert Fireplace
Service & Maintenance

Ensure your fireplace stays ready to keep you warm with professional cleaning, inspections, and repairs. Our expert technicians service all types of fireplaces, keeping your home warm and worry-free.

Service Dept. Hours: Mon-Fri 10AM-5PM

SCHEDULE SERVICE

(610) 631-9372

Our Services

Gas Fireplace
Service

Keep your gas fireplace burning safely and efficiently with expert service that includes inspection, deep cleaning, and full diagnostics.

Replacement
Parts

Easily order replacement parts for your fireplace, stove, or insert—whether it’s a remote, blower, gasket, or anything in between.

Annual
Maintenance

Keep your fireplace performing its best year after year with expert inspections and service informed by your unit’s full history.

Pellet Stove
Service

Ensure your pellet stove runs smoothly with professional cleaning, inspection, and maintenance tailored to your specific model and setup.

Grill
Service

Keep your grill performing its best with expert service, including deep cleaning, burner checks, and repairs to get you ready for the next cookout.

Fireplace
Repairs

Bring your fireplace back to life with expert repair for damaged or broken units—from cracked panels to worn parts and everything in between.

Schedule Service

The Gold Standard in Fireplace Care

We take training seriously—that’s why members of our team carry NFI Certification, the gold standard in fireplace installation and service.

This isn’t just another credential; it’s proof of a deep understanding of safety, efficiency, and industry best practices. From precision installations to expert troubleshooting, we know the difference between a quick fix and a job done right.

SCHEDULE SERVICE

    
 
 
        
   Linda Huber 
 September 30, 2026
 
 
  I recently had my gas fireplace serviced. The technician Raejon Benjamin was very knowledgeable and gave me time to answer all my questions. He was a kind, soft-spoken respectful young man with a sweet smile. His work was neat as a pin. Thank you Raejon and thanks to Salters for good service.
  
 
       
   Tammy 
 August 20, 2026
 
 
  Greg came today to service our fireplace. What a pleasant experience in every way! Greg is respectful, knowledgeable, courteous... and the fireplace looks fantastic. He even provided me with great tips on how best to use the fireplace to get exactly the right amount of heat to our room. And Diana was a pleasure to schedule the appointment with as well.
  
 
       
   Michael Palumbo 
 July 23, 2026
 
 
  Service Tech Kody W is the man!  We had a very noisy fan in our gas fireplace, along with some general cleaning, and an odd scenario occurring from time to time with flame ignition.  Kody traced down all the problems, replaced the fan, found two gas leaks, and cleaned and re-installed everything perfectly, got us a warranty part replacement, and tested and demonstrated that all is working great!   Professional, friendly, and worked very diligently and clean to keep our fireplace working properly!  Will be calling next year for my annual service!  Thanks Kody!
  
 
       
   James Rogers 
 June 10, 2026
 
 
  Malik Smith did a fabulous job cleaning our two gas fireplaces.  He was careful, thorough, took care not to get any dust/dirt on anything and was very pleasant and professional.  We DEFINITELY want to have him back!!!
  
 
       
   Lucille Arslanian 
 May 3, 2026
 
 
  Eric, the technician from Salter’s, called me ahead of time which was promised and asked if he could come early. He came on time, was polite, professional and answered all of my questions. I would highly recommend this company and their staff.
  
 
       
   Sara Robbins 
 March 15, 2026
 
 
  Excellence all the way around!
  
 
       
   Carol G 
 March 14, 2026
 
 
  After smelling gas near the fireplace while visiting my son, I asked if he would like me to call Salter’s, since I had such a good experience with them.
Greg, the tech, came and cleaned the whole unit, found a small leak and repaired. Greg is also a wealth of knowledge about safety and readily shared that information.
He also gave tips on how to run the house heater while using fireplace!
This was an excellent experience.
  
 
       
   Ellen Kratz 
 March 13, 2026
 
 
  Excellent service and price. The result was a beautiful and practical gas fireplace.
  
 
       
   Jon Spencer 
 March 13, 2026
 
 
  We just had a tech, Raejon Benjamin, out to service our fireplace.  I had remove the concrete logs myself and did not put them back correctly, so the flames we not entirely visible and there was a faint smell of unburned gas.  He did research to find the correct pattern (the fireplace is 20 years old) and fixed it.  He also replaced the stone and embers, cleaned the pilot, etc.  He was professional and warm.  The amount charged was very reasonable.   I couldn’t be happier.
  
 
       
   Emilee Joseph 
 March 13, 2026
 
 
  Fantastic experience with routine maintenance on our gas fireplace. It was our first time having it checked since moving in to our new home and our technical was fantastic. He took his time, cleaned the whole thing thoroughly and was such a nice person. So happy we went with Salter.
  
 
       
   Judy LoBasso 
 March 5, 2026
 
 
  Raejon was professional and meticulous in his work. He is also a very pleasant young man
  
 
       
   Kimberly Miller 
 February 28, 2026
 
 
  I was completely satisfied with the work Salter’s did to fix my gas fireplace. The technician, Raejon, came early in the morning as promised, placed shoe covers on his feet and got right to work. The fireplace was cleaned and working again before long. I’m glad I chose Salter’s to do the work.
  
 
       
   Terry Mcgavisk 
 February 19, 2026
 
 
  Tyler was here yesterday to do our annual checkup and cleaning of our fireplace insert and did VERY conscientious job. Very happy with the service. 5 stars ⭐️⭐️⭐️⭐️⭐️
  
 
       
   Mos 
 February 18, 2026
 
 
  Excellent customer service!
Tyler was professional, detail oriented and meticulous in his work.  He is an absolute asset to your organization.
  
 
       
   Steve Goldberg 
 February 11, 2026
 
 
  Chip did a great service appointment on our fireplace, thanks Chip!!
  
 
       
   Drew D. John 
 February 10, 2026
 
 
  Malik Smith our Service Tech Mgr, came out and fixed our issue with remote (replaced unit) for gas fireplace;  cleaned, refreshed, replaced some of the fireplace elements to bring the whole look back to life.  When done we realized need to do more often!

Professional, attention to detail, great job!

The John’s
  
 
       
   Rob Miller 
 January 20, 2026
 
 
  Moved into our place 2 years ago and noted the flame in our gas fireplace was always low. Malik came and after the service cleaning the flame is 3x brighter!
  
 
       
   Clete McLaughlin 
 December 29, 2025
 
 
  Tyler did an outstanding job.He cleaned our gas fireplace impeccably.Then when he was finished he troubleshot why we were having a low flame . He found a web(with a dead spider deep in one of the lines) We now have a nice even flame. The last company we used  said there was nothing they could do about the low flame and left it that way. I would highly recommend this company if you need your gas fireplace serviced.
  
 
       
   J R 
 December 29, 2025
 
 
  Malik Smith did a great job servicing our gas fireplace. Highly recommend!
  
 
       
   Brian FitzPatrick 
 December 11, 2025
 
 
  Everyone has been great.  They show up when they say theuy will be ther.  They are friendly and very knowledgeable
  
 
       
   Richard Marian 
 November 25, 2025
 
 
  We purchased a home in June 2024 with a vent free gas fireplace. The fireplace didn't work properly and after two other technicians, I finally found Salters and in particular, Tyler. Tyler went right into the details and found the problem that was overlooked by the other 2 techs. We now, finally, have a working fireplace. Thank you Tyler!
  
 
       
   ann marek 
 November 14, 2025
 
 
  Malik of Salter’s repaired my fireplace. He took a great deal of care to find the problem. I had other companies who did not take the time to find the issue.
  
 
       
   Herbert Dreher 
 November 11, 2025
 
 
  I highly recommend Salters Fireplace! Excellent service by their technician, Tyler, this morning. He arrived on time, was friendly, and very professional. I really appreciate the great customer service and attention to detail.
  
 
       
   JJ Arnold 
 November 8, 2025
 
 
  Excellent service on my gas fireplace today from Raejon! He arrived on time, identified the problem (a loose wire) and had my fireplace working again in a short period of time. He was also careful in protecting my floors and furniture during the repair. The cost was reasonable, too.  Raejon was very knowledgeable and professional.  I couldn't be happier with the service!
  
 
       
   Erin Scimeca 
 November 5, 2025
 
 
  Met Eric and Kody today to service my gas fireplace. They were so nice and very respectful of my home. Eric was teaching Kody step by step the job and he was really soaking up the knowledge. These two worked well together and fixed my fireplace within 30 minutes. I've always had a great experience with Salter's Fireplace and Chimney co. The technicians are always on time, friendly, smart and helpful. I highly recommend them for service and purchases.  It's hard to get good customer service these days but these guys were exceptional. Thank you!
  
 
       
   Phil Clark 
 November 4, 2025
 
 
  Greg was awesome. Quick, clean, and a good communicator he made sure our fireplace was in good shape and walked me through all of the controls. Highly recommend!
  
 
       
   Ertell Whigham 
 October 22, 2025
 
 
  From the moment l placed my service call to the follow up and arrival of Tyler, the service technician, I can give no less than a 5 star review for Salters customer service.
After being a loyal customer for over 20 years, Salters has been my first stop for all our fire place needs. Special appreciation to Tyler for exception customer service.
  
 
       
   Cheryl Ann Ratoskey 
 October 22, 2025
 
 
  Highly recommend Salter's Fireplace! The technician, Greg, was punctual, professional, and performed a very thorough inspection of our gas fireplace. He explained everything clearly, provided tips for ongoing maintenance. and the fireplace is working great! 5 stars for sure!
  
 
       
   Christopher Harendza 
 October 22, 2025
 
 
  They were very very helpful in finding me a hard to find part for a wood stove insert.   Will use them again 😊
  
 
       
   Carole Z 
 October 16, 2025
 
 
  We have a 10 year gas insert fireplace and the place which had done the installation and had been doing the annual maintenance stopped answering their phone or returning phone calls. Also the store was closed during business hours with no notice whenever I took time to drive there. I finally gave up.

I called Salter’s, who immediately picked up the phone and I was able to get an appointment in short order. I got a reminder call the day before which was also welcome. Greg showed up on time and was extremely thorough in his inspection, cleaning, battery replacement, etc., and getting us ready for this winter. I could not be more pleased. He actually rearranged the rocks (ours has large rocks on the base) and this gives an even better flame distribution than before.

I highly recommend them!
And as you can see…dog is also impressed.
  
 
       
   Brian Rickabaugh 
 October 9, 2025
 
 
  We have an approximate 15 year old pellet stove that works great, however we needed a  part in order to continue to use the stove. Salters assisted in identifying the proper part, ordering it, and having it shipped to store for pickup. The part was installed and  we’re ready for another season.
Thanks guys
  
 
       
   Lainie Dalby 
 September 11, 2025
 
 
  Salters is where we purchased our wood burning stove to heat our home over 10 years ago. They have provided great service and instruction over the years.
  
 
       
   Erin Gomulka 
 September 9, 2025
 
 
  Mal was extremely professional and did excellent work. He arrive exactly on time and was done in about 90 min for our gas fireplace cleaning. He added embers and placed the existing ones to transform the fireplace to make it sparkle. Very pleased with the experience!
  
 
       
   Janet Ciarlone 
 August 30, 2025
 
 
  We are new clients and so very pleased with the service call by Malik Smith! Top notch!
Plan to have all future fireplace needs done by Salter’s!
  
 
       
   Michele Walsh (Mimi) 
 August 27, 2025
 
 
  Salters fireplace is the best!!  Another year and amazing service from Salters Fireplace!  Our 2 fireplaces were serviced today and the Tech Malik Smith was fantastic!   He’s so courteous, professional and helpful!    We always have great results and thank you Malik and the Salters team!!
  
 
       
   Beth LaBella 
 August 21, 2025
 
 
  Excellent service by Malik…Thank You!
  
 
       
   CY S 
 May 27, 2025
 
 
  Salter’s went above and beyond to help us with a last-minute issue before a house closing. From Jordan in the store to Diana and Frank on the service team, everyone was professional, knowledgeable, and truly responsive to our urgency.

Another vendor had told us our ventless gas fireplace was unsafe and needed a $10K–$30K replacement. Salter’s correctly diagnosed it as a non-issue — just dust buildup from 10+ years of disuse. Frank, the service manager came out personally, cleaned it, and after a few hours of burn-off, the smoke issue was completely resolved. We placed a CO monitor nearby for safety, and it never went off, confirming the fireplace was perfectly safe.

I’m extremely grateful for their honesty, expertise, and outstanding customer care. It was a huge relief to get the fireplace serviced in time for the closing. I highly recommend Salter’s to anyone looking for trusted and amazing fireplace service.
  
 
       
   Paige Cianciulli 
 May 21, 2025
 
 
  I hired Salter’s to clean my fireplace after purchasing my home and it never being done. Greg did a fantastic job! My fireplace is now looking more beautiful than ever and I will absolutely be using them again!
  
 
       
   Megan Weston Brousseau 
 May 16, 2025
 
 
  I needed help sizing a grate for a new fireplace. The advice was perfect and the service was excellent. They even carried it to my car. I highly recommend Salters
  
 
       
   Gar Webb 
 May 5, 2025
 
 
  Had the old superior box replaced after 34 years of use. Crew was in and out in 2 days. Very clean and new very nice. Price was very reasonable for all of the work done.
  
 
       
   Dennis Detwiler 
 May 4, 2025
 
 
  A very thorough cleaning and resolution of a recurring issue.
  
 
       
   Ron Fish 
 April 3, 2025
 
 
  Tyler was courteous, professional and prompt. I called and left our compliments on his supervisor’s voicemail.He reflects well on Salters.
  
 
       
   Jim Valenti 
 March 28, 2025
 
 
  Great customer service, worked with my wife to find the right fit for a replacement firewood grate. They contacted us when they had one available & it fit perfectly in our small prefab fireplace.
  
 
       
   Barbara Jean Keilt 
 March 22, 2025
 
 
  Alison, who handles parts and warranty was friendly, knowledgeable about the procedure and helped me get the goods within a reasonable time. BJK
  
 
       
   Jerome Glickstein 
 February 24, 2025
 
 
  Wonderfully nice and thorough technician. Answered all of my questions and fixed my stove
  
 
       
   Dennis Edelstein 
 January 24, 2025
 
 
  Tyler did an outstanding job of identifying and correcting the problem with our fireplace.
Very satisfied with his professionalism!
  
 
       
   Kathy Kelley 
 December 20, 2024
 
 
  Great customer service!  Very friendly and professional business!  They were able to schedule quickly, fair pricing and left the house cleaner then when they got here… highly recommend!
  
 
       
   Liz Neff 
 December 18, 2024
 
 
  Tyler was very professional and did a great job of cleaning out the gas fireplace and getting it to work.  I highly recommend Salters for maintenance and repair for your gas fire place
  
 
       
   Patti Kolcun 
 December 17, 2024
 
 
  The young man that serviced my wood stove was very friendly and got done pretty quickly.
  
 
       
   Chris Kowalczyk 
 December 13, 2024
 
 
  Tyler was out to service our gas log today and we are so happy our log is working again!  He was very professional, friendly, helpful, and very knowledgeable! He was very clean and left everything even better that when he arrived.  Thank you Tyler!
  
 
       
   michael le 
 December 13, 2024
 
 
  Tyler was the bee’s knees! He came. He saw. He diagnosed. He fixed! He had shoe covers, fixed it, and cleaned up. I wouldn’t have even noticed he came if it wasn’t for my now working fire place.
  
 
       
   Frederick Chapman 
 December 8, 2024
 
 
  Allison in customer service was great. She looked up a hard to get part, sold it for a fair price and insured it would for me. I highly recommend Salters for any fireplace needs.
  
 
       
   Richard Sibley 
 November 1, 2024
 
 
  Great service
  
 
       
   David Heckman 
 September 27, 2024
 
 
  We purchased our gas insert fireplace from Salter’s ten years ago and Salter’s serviced our fireplace since purchase.  We experienced a severe storm that blew off our chimney cap and the rain damaged one of our electronic control modules.  Service Technician Greg Cole did a great job replacing the module and performing annual  maintenance.  The fireplace looks good as new and the embers glow brilliantly and the flames follow the contours of the logs.  Well done, Salter’s!
  
 
       
   Beth Murphy 
 September 5, 2024
 
 
  Great experience. They have serviced our wood stove for 2 years. Knowledgeable and professional.
  
 
       
   George Abercrombie 
 August 30, 2024
 
 
  Excellent service. Greg was very knowledgable and thorough.
  
 
       
   Gerrie and Tom Collins 
 August 19, 2024
 
 
  Great service call with technician Greg Cole. Very clean, informative and professional.
  
 
       
   Bob Worthington 
 July 28, 2024
 
 
  Terrific service by an experienced professional.  We highly recommend this company.
  
 
       
   Susan Wiley 
 April 13, 2024
 
 
  Chip’s service visit was amazing! We learned so much about our gas fireplace that we didn’t know! How to keep it operating at its best, how to coordinate it with our other heat sources, how to keep it clean…I had to take notes!!  This was the best service visit we have had of any kind! Skip knocked it “out of the park!”
  
 
       
   Jerry M Hopple 
 November 3, 2022
 
 
  Very professional experience, they know what they are doing no guessing.
Frank is the best he knows his team knows who will serve the customer's situation best,
we recommend them for any fireplace set up you have woodstove,
pellet stove, gas insert.
  
 
 
 
  
 
   Google rating score: 4.8 of 5, based on 529 reviews

      EXCELLENT  
   Based on 529 reviews

Our Commitment

What to Expect During Your Fireplace Service Visit

Here’s how to prep for your service call to help the appointment go off without a hitch:

Don’t use your gas fireplace or gas stove for at least 3 hours before we arrive so it has time to cool down.

Please keep pets and small children in another room during the service visit.

Clear the area around your fireplace or wood stove to give the technician room to work.

SCHEDULE SERVICE

Our Service Area

Your Local Fireplace Experts

We’re proud to call Southeastern Pennsylvania home. Whether you need fireplace repair or want to explore your options, our team is just a phone call away.

Montgomery County

Bucks County

Chester County

Berks County

Delaware County

Lehigh County

Philadelphia

OUR SERVICE AREA

Frequently Asked

Do you service all brands of fireplaces?

Yes, we service all brands of gas fireplaces and pellet stoves. The most common brands we work with include Lopi, Fireplace Xtrordinair, Heat & Glo, Napoleon, Heatilator, and Kozy Heat, but our technicians have the expertise to service any make or model.

How should I prepare for my service appointment?

Before your service appointment, please clear the area around your fireplace to give our technicians space to work. For safety, we also ask that pets and small children be kept away during the visit. To ensure a safe and efficient inspection, make sure your fireplace has been turned off for at least 3 hours prior to our arrival so it has time to fully cool down. Our team takes care to protect your home by using dust tarps and wearing shoe coverings, ensuring a clean and hassle-free service.

How often should my gas fireplace be serviced?

Your gas fireplace should be serviced once a year to ensure it’s running smoothly. Regular maintenance helps prevent issues like burner malfunctions, pilot light failures, and gas line issues. Annual service also keeps the glass clean, removes dust buildup, and ensures proper ventilation for a reliable, cozy fire all season long.

How do I know if my gas fireplace needs service?

Your gas fireplace may need service if it’s difficult to start, the flame looks weak or uneven, there’s murky or milky glass, or you hear unusual noises like whistling or clicking. A persistent gas smell or a pilot light that won’t stay lit are also signs that it’s time for a professional check-up. Even if everything seems fine, annual service helps keep your fireplace running smoothly.

Why is my gas fireplace not turning on?

If your gas fireplace won’t turn on, it could be due to a few common issues. A dead battery in the remote, a tripped circuit breaker, or a closed gas valve might be the culprit. If the pilot light won’t stay lit, the thermocouple or thermopile may need cleaning or replacement. Dust buildup, a faulty ignition system, or a gas supply issue can also prevent it from working. A professional service visit can help diagnose and fix the problem so you can get back to enjoying a warm, reliable fire.

How do I order replacement parts for my fireplace?

To order replacement parts, provide the part number along with the make, model, and serial number of your fireplace.

This can be found in your manual and the tag on your fireplace. If you can’t find the part number, no problem—just describe the part or send us a picture with a brief description, and we’ll do our best to locate it for you.

Still Have Questions?

Meet the Technicians

Every service call, inspection, and repair is carried out by craftsmen who know fire inside and out. Get to know the ones who keep your fireplace ready for every season.