Lori Kosinski 
 
September 10, 2026
 
 
  
We visited the showroom and were met with a warm welcome and received all the information that we needed.  The sales representative was open to questions and spent a good amount of time with us.
When the fireplace insert was installed the Salter team was careful, clean and thorough in making sure that everything was done in a safe, efficient, and sustainable manner.
We had a great experience from start to finish.
Thank you!
  
 
 
 
 
  
  
 
 
 James Koogler 
 
August 3, 2026
 
 
  
We are very happy with the customer care shown by Salters. From first visit in showroom to final install remediation,  Salters has been extremely customer focused and concerned about our satisfaction.
The install team and service team took care to be very careful and aware of keeping workplace clean and covered while in our house.
The install and service team was more than happy to assure that we were satisfied with product and install. Afterwards, they took the time to explain all the operation and myriad functions of the unit that will enhance our comfort operating and using the fireplace this heating season.
We couldn't be happier with care and service we received from Salters.
  
 
 
 
 
  
  
 
 
 Kevin Flamm 
 
July 22, 2026
 
 
  
Excellent service from the front desk, Michala, to the first technician, Darryl, to the chimney liner guy(can’t remember his name - sorry!), to the install crew, Kevin and Austin!  Everyone was very communicative, friendly and competent. If you have chimney needs or want to install a gas fireplace insert, this is the place to go. I feel like I got a competitive price and I absolutely love my new fireplace insert. I actually turned off my furnace, and the house is more comfortable!  I leave my furnace fan on, so my UV light (installed by Platinum Plumbing) will continue to sterilize my air. I’m excited to enjoy the fireplace for the rest of the winter and even during the summer, since I can run it at a low flame. You guys are the best, and I feel very secure knowing my product is installed correctly for safe and reliable operation. Thank you very much to the whole team at Salters!  Oh yeah, and they have green egg stuff there, too!!

7/22/26:  I had Kody service my fireplace. He was terrific:  put shoe covers on before entering the home, introduced himself, told me what he was doing, how long it would take, set up a drop cloth in his work area, and he was right on time. Thank you, Kody!
  
 
 
 
 
  
  
 
 
 Kristin BA 
 
January 24, 2026
 
 
  
Salters was so easy to work with when I wanted to convert my fireplace to a gas insert. It took a while to get through all the inspections but I felt confident that everything was being installed to code. I LOVE my gas fireplace and highly recommend it to anyone considering one. They also serviced my gas stove in my basement which now works wonderfully! Thank you Greg for teaching me how it all works!
  
 
 
 
 
  
  
 
 
 Tom Messmer 
 
November 6, 2025
 
 
  
Sean and Joe did a great job today installing a Mod-Fyre Deluxe Large Gas Fireplace Insert. They worked together seamlessly quickly completing the work. They took time to explain its operation and controls.
  
 
 
 
 
  
  
 
 
 Alexandra Bonnem 
 
September 11, 2025
 
 
  
100% recommend working with Salters Fireplace. We pirchased a gas insert and everyone from sales, in-store, and installation were incredible to work with. The installation team came and had to install on the hottest day of the summer and had to run the gas line about 20ft. They were extremely efficient and professional. We are very pleased!
  
 
 
 
 
  
  
 
 
 Joanne Schatz 
 
June 12, 2025
 
 
  
Salters did a great job fixing my fireplace insert to make it safe and efficient.
  
 
 
 
 
  
  
 
 
 Don Pearse 
 
May 3, 2025
 
 
  
We had a Gas Fireplace insert project in our 18th Century Home requiring drilling through 30" stone walls ... not an easy job and one which needs a thoughtful approach. We had the most enjoyable/positive experience working with the Salter Team and highly recommend them. They're absolutely outstanding!
Don & Nora Pearse
West Chester, PA.
  
 
 
 
 
  
  
 
 
 Jeffrey Dick 
 
March 6, 2025
 
 
  
Wonderful experience from start to finish. Very happy with our new gas insert!
  
 
 
 
 
  
  
 
 
 Dave Tartaglia 
 
November 14, 2024
 
 
  
Great experience.  We shopped around for a propane fireplace insert.  Went to Salter's in Hatfield. Lisa Johnson was awesome to deal with. Got a quote last year but a few other things came up so we put it off.  Lisa respectfully kept in touch without being annoying.  We looked at a different unit in their Eagleville showroom and decided on that instead - no problem requoting.  EVERYONE we dealt with was 100% professional, knowledgeable, and very pleasant.  Sales, scheduling, pre-install inspection, chimney inspection, propane division, installers - ALL Excellent.  Very clean, very organized, and deluvered what and when they promised.  Pricing was very comparable as well. I highly recommend Salter's and would not hesitate to go back if I ever need any product or service they offer.
  
 
 
 
 
  
  
 
 
 Janet Hopkins 
 
October 22, 2024
 
 
  
I went to 4 different stores to discuss what fireplace insert would be best for me.   Salter's won my confidence.   The salesperson, Lisa, was so patient and helpful with all my questions.   Ed came to my house, took the measurements and answered more of my questions.   Installers Brandon and Shane were efficient and answered every more of my questions.   Everyone at Salters was so patient and no question went unanswered.   I am so happy with my new fireplace insert from Salter's.
  
 
 
 
 
  
  
 
 
 David Heckman 
 
September 27, 2024
 
 
  
We purchased our gas insert fireplace from Salter’s ten years ago and Salter’s serviced our fireplace since purchase.  We experienced a severe storm that blew off our chimney cap and the rain damaged one of our electronic control modules.  Service Technician Greg Cole did a great job replacing the module and performing annual  maintenance.  The fireplace looks good as new and the embers glow brilliantly and the flames follow the contours of the logs.  Well done, Salter’s!
  
 
 
 
 
  
  
 
 
 Sarah Babin 
 
August 6, 2024
 
 
  
So happy with our fireplace and the whole experience we had working with Salter’s. Jordan was so knowledgeable, we loved the showroom, and the people who came and installed our fireplace insert were so professional and kind. They did a great job and we could not be happier! We would highly recommend Salter’s!
  
 
 
 
 
  
  
 
 
 Rosemary Auth 
 
July 29, 2024
 
 
  
My experience with Salters was positive in all aspects:  Kristen in the showroom was very knowledgeable about my gas fireplace options and Amanda in scheduling was very efficient with arranging times for initial measurement appointment with Lou, to chimney inspection with Darryl and then for installation with Kevin and Sean.  Everyone was very professional and respectful of each other, me and my home. And the final results are fabulous— I’m looking forward to using my beautiful new fireplace this winter!
  
 
 
 
 
  
  
 
 
 Karen 
 
July 23, 2024
 
 
  
Salters installed a gas fireplace insert about 6 years ago and continues to service it every summer. From scheduling the service appointment until the insert is cleaned and inspected and the final inspection is made it is always a professional and knowledgeable experience. Salters is just the best!!
  
 
 
 
 
  
  
 
 
 Josh Trisdorfer 
 
January 26, 2024
 
 
  
Just had a gas insert installed by Salter’s and was incredibly pleased with the whole experience from start to finish. Michaela at the showroom was super knowledgeable and helpful without being the least bit pushy. I do sales for a living so I don’t like pushy people!  She followed up with me to help answer any questions and was very responsive and made it a breeze to get scheduled. They were very communicative with me throughout the process and I always felt informed about what was going on from the initial site inspection to the final install. The install team they sent out was fantastic and got the job done quickly and efficiently. They were friendly and polite and maintained a very clean workspace throughout the install. You can tell they are professionals! There was one small issue after the install with a gas smell. I called the next day and they sent someone right out. It turned out a test gas port was left open and rather than trying to blame it on the unit or make up an excuse, the tech apologized for the inconvenience and fixed it immediately.  Everyone makes small mistakes but honesty builds trust!

Overall I had a top notch experience. In addition to everything, it is really nice to know that they are family owned and don’t sub-contract out any work. I myself am an electrician that works for a family owned company. I am always incredibly picky with who I choose to work in my home but I would have Salter’s back any time. If you want quality service from start to finish look no further. You won’t be disappointed!
  
 
 
 
 
  
  
 
 
 Nicole Braun 
 
December 14, 2023
 
 
  
We shopped around before choosing Salter’s for our gas insert. They had the largest selection of models on display, which I appreciated as many other stores carry 1 or 2 and ask you to make a selection off a manufacturer website. It’s a significant investment and the look mattered to us! The sales team, scheduling team and installation team were also easy to work with, and the pricing was comparable!
  
 
 
 
 
  
  
 
 
 Kristyn Lefferts 
 
November 3, 2022
 
 
  
Salter's was the second place we went to to find a gas insert for our fireplace.  They actually took the time to show us all of the options available.  Lisa was wonderful during the entire process.  She helped us choose the right insert for our space and the look we were going for.  The installation crew were great, professional, and clean.  I would recommend them to anyone.
  
 
 
 
 
  
  
 
 
 Jerry M Hopple 
 
November 3, 2022
 
 
  
Very professional experience, they know what they are doing no guessing.
Frank is the best he knows his team knows who will serve the customer's situation best,
we recommend them for any fireplace set up you have woodstove,
pellet stove, gas insert.
  
 
 
 
 
  
  
 
 
 Christina Kerper 
 
October 12, 2022
 
 
  
I am completely satisfied with my Salter's experience, from sales to installation.  My sales representative Jim took the time to listen to what I wanted to achieve and offered me options for a gas insert.  During the initial measurement of my fireplace opening, the technician further made recommendations to try to get a larger unit to fit in my small-ish opening. My solution involved a custom surround and I moved forward on faith.  Installation was clean and professional. The overall results exceeded my expectations.  I'm looking forward to enjoying using the fireplace now that the weather has turned chilly. I recommend Salter's to anyone investigating a fireplace insert.
  
 
 
 
 
  
  
 
 
 Catherine MacConnell 
 
April 5, 2022
 
 
  
Very professional. Good installation of a gas insert to replace our wood burning fireplace. Highly recommend.
  
 
 
 
 
  
  
 
 
 Alan Scherer 
 
February 2, 2022
 
 
  
Sean and Doug did an outstanding job with our gas insert installation! We have had similar installations in the past from two different companies and Salter's is far and away the best. All of our installations have been "safe" and correct but the attention to detail and neatness set Sean and Doug apart: for example, securing wire bundles neatly, adding an easily accessible shutoff when another location might have been easier and explaining everything completely when complete. We already knew that Salter's service team was top notch (Chip) and this purchase validated that belief for us.
  
 
 
 
 
  
  
 
 
 James Cooper 
 
January 28, 2021
 
 
  
From the first contact to the completion of our new gas insert they were great. We love our new insert and is just what we wanted. The selections and options will give you just what!
I recommend them highly
  
 
 
 
 
  
  
 
 
 Marco Pagnoni 
 
November 4, 2020
 
 
  
Purchased a gas insert from Salter's. Jordan was fantastic and walked us thru the entire process! We had lots of questions and he confidently answered all of them. It was a fantastic experience and I would recommend them to anyone!
  
 
 
 
 
  
  
 
 
 Donna F 
 
August 2, 2018
 
 
  
We just converted our wood fireplace to a gas insert which is beautiful, and was expertly installed by Kevin and Roscoe.  We worked with Kristin at the Eagleville store (which is a fantastic  and fun place to browse, by the way) and everything went so smoothly from selection to estimate to install.  This place is top notch professional in every way!  We couldn't be more pleased and highly recommend them. Definitely our "go to" place for anything related to fireplace/grill/patio.
  
 
 
 
 
 
 
 
 
 Trustindex rating score: 4.8 of 5, based on 655 reviews